I missed a payment, what happens now?

Our Payment Service Provider(PSP) will try to charge your credit card multiple times, if this fails we reserve the right to suspend, downgrade or terminate your account as stated in the Terms & Conditions. However, how we respond will also depend on how you handle this situation and your past behaviour. We might be more lenient if you let us know why we couldn’t charge your credit card, especially if your payment history shows that there were no issues in the past.

Please contact support immediately and make sure your payment information is still up to date.